Welcome to Olive & Orchard Hair & Beauty. By booking an appointment or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Appointments & Cancellations

• We recommend booking in advance to secure your preferred date and time.

• A deposit may be required to secure your appointment. Deposits are non-refundable but can be transferred if you reschedule at least 48 hours before your appointment.

• Cancellations made within 24 hours of the appointment or no-shows will result in a full charge for the booked service at the salons discretion. 

• Late arrivals may result in a shortened appointment or rescheduling at the salon’s discretion.

 

2. Services & Treatments

• Our team strives to provide the highest level of service and professionalism. If you have any concerns about your treatment, please notify your stylist or therapist immediately during your appointment.

• We cannot guarantee the longevity of results, as they depend on hair/skin type, home care, and lifestyle factors.

• Our team cannot take liability if a client goes against therapists advice. Example: Length of nails and certain designs.

• For certain treatments, a patch test may be required at least 48 hours before the appointment. Failure to complete the patch test may result in cancellation without a refund of your deposit. 

 

3. Refund & Complaint Policy

• Refunds are not available unless an issue is raised at the time of your appointment. Clients must inform their stylist or therapist before leaving the salon if they are unsatisfied.

• Complaints received via email or phone after the appointment will not be eligible for a refund. However, we may offer an amendment  service at our discretion.

• If an amendment  is required, it must be booked within 7 days of the original appointment. 

 

4. Health & Safety

• Clients must inform staff of any medical conditions, allergies, or sensitivities before treatments.

• The salon is not liable for any adverse reactions if the client has withheld medical information.

• Children under the age of 16 must be accompanied by a parent or guardian.

• We do not offer any chemical services to children under 16. 

 

5. Personal Belongings & Liability

• We advise clients to keep personal belongings with them at all times. Olive & Orchard is not responsible for lost or damaged personal items.

• The salon reserves the right to refuse service to anyone displaying inappropriate or disruptive behavior.

 

6. Gift Vouchers & Promotions

• Gift vouchers must be used before the expiry date stated and cannot be refunded or exchanged for cash.

• Promotions and discounts cannot be combined unless otherwise stated.

 

7. Privacy Policy

• Client details are confidential and will not be shared with third parties.

• By booking an appointment, you agree to receive appointment confirmations and occasional promotional messages. You can opt out at any time.

 

8. Olive & Orchard reserves the right to amend these terms at any time. Updates will be posted on our website.